Students Satisfaction Index

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To provide better service, Statistic & Quality Engineering Laboratory provide facilities to students to provide an assessment of existing facilities and services that have been provided. Online assessment form which can be accessed by students facilitate and ease the assessment.

Questionnaire Concerning Student Satisfaction Index on Statistic & Quality Engineering Laboratory

Below is the result of the questionnaire filled by the students.

Student Satisfaction Index 2014/2015 Practicum Even Semester

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Student Satisfaction Index 2015/2016 Practicum Odd Semester

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Student Satisfaction Index 2015/2016 Practicum Even Semester

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Result Analysis

No. Category Results
1. Easy access to information (announcements, laboratory schedules, etc) Statistic & Quality Engineering Laboratory has an easy access to information either through the wall magazine or website concerning announcements, laboratory schedule etc.
2. Implementation and delivery of services in Laboratory procedures Statistic & Quality Engineering Laboratory has conducted the implementation and delivery of services in the laboratory procedures are well
3. Follow-up to the suggestions or criticism Laboratory Response shown to Statistic & Quality Engineering Laboratory concerning about suggestions or criticism is good enough
4. Equality about services Statistic & Quality Engineering Laboratory has done fair service to anyone
5. Suitability in services requirements Statistic & Quality Engineering Laboratory services already has a good conformity with the requirements.
6. Clear identity about Statistic & Quality Engineering Laboratory (name, assignment, etc.) Statistic & Quality Engineering Laboratory already has a clear identity that includes the Head of Laboratory to laboratory assistants are shown in Statistic & Quality Engineering Laboratory website
7. Ease of contact concerning about Human Resources in Statistic & Quality Engineering Laboratory Statistic & Quality Engineering Laboratory already has the ease of contacting the human resources in the laboratory, including displaying the contact person from each Statistic & Quality Engineering Laboratory assistant in the laboratory website.
8. Expertise of the material / human resources capabilities Statistic & Quality Engineering Laboratory assistant has the mastery of the material / human resources capabilities. It is because before the practicum begins Statistic & Quality Engineering Laboratory has conducted training for assistants
9. Willingness give feedback Statistic & Quality Engineering Laboratory has given feedback on all input received
10. The ability to motivate Statistic & Quality Engineering Laboratory has provided motivation for the customer in this case the student who take the course
11. Hospitality and friendliness of Human Resources in the Laboratory Hospitality and friendliness given by the Human Resources in the laboratory has been good
12. Fulfillment of ethics by the assistant of Statistic & Quality Engineering Laboratory Statistic & Quality Engineering Laboratory Assistant ethics are already good
13. Availability of modules / handouts practicum Laboratory is ready to run the practicum by sharing lab module shortly before practical activities take place
14. Completeness of the materials lab to support the lecture material Completeness of the materials lab owned by Statistic & Quality Engineering Laboratory is good enough and in tune with the material being taught during lectures
15. Suitability lab materials and assistance with material suitability in test and exam Lab materials and assistance is good enough and in tune with the test material and exam
16. Availability time concerning about the laboratory assistant The laboratory assistant already has a good availability time coupled with good time management too
17. Certainty schedule Schedule certainty possessed by the Statistic & Quality Engineering Laboratory is good enough. All matters related to the lab schedule usually published in Statistic & Quality Engineering Laboratory wall magazine.
18. Assistant caring to the continuity of the practicum process. In this case the Statistic & Quality Engineering Laboratory assistant has given a pretty good service.
19. Chance for discussion / asking question in the laboratory assistance and practicum. Statistic & Quality Engineering Laboratory assistant is always open to questions submitted by student who take the course.
20. Assistant motivate students to actively participate in practical activities and assistance Statistic & Quality Engineering Laboratory Assistants already provide motivation for students to actively participate in practical activities and assistance reasonably well.
21. Assistant capabilities provide relevant examples Assistant has provided examples relevant to any material presented quite well.
22. Completeness of materials given in the practicum Materials given are already complete because before the practicum begins Statistic & Quality Engineering Laboratory Assistant will always consult with the lecture about the material.
23. Comfort concerning about Statistic & Quality Engineering Laboratory Statistic & Quality Engineering Laboratory space is quite comfortable for sustainable practicum though in terms of the area space is still somewhat need to be increased.
24. Availability concerning about laboratory media (equipment, materials, etc.) Laboratory media owned by Statistic & Quality Engineering Laboratory is already sufficient but if the area of ​​the laboratory can be increased in size, the practical tools can be optimized again.
25. Laboratory Security Security in the Statistic & Quality Engineering Laboratory is good enough.

Export date : Sun, 24 Sep 2017 6:39:22
Exported from [ http://lab-srk.ub.ac.id/manual-mutu/indeks-kepuasan-mahasiswa/ ]